Privacy Policy

1. Introduction

Welcome to KOTON (“we”, “our”, “us”).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party payment gateways)

b. Account Information

• Login credentials
• Order history
• Wishlist and saved items

c. Technical & Usage Information

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Cookies and tracking technologies

d. Marketing & Communication Preferences

• Newsletter subscriptions
• SMS / WhatsApp opt-ins

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your account and preferences
• Improve website performance and user experience
• Provide customer support
• Send order updates, promotions, and brand communications
• Prevent fraud and enhance security
• Comply with legal and regulatory requirements

4. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality (cart, checkout, login)
• Analyze site performance and customer behavior
• Personalize your shopping experience
• Deliver relevant ads and marketing campaigns

You may disable cookies in your browser settings, but some features may not function properly.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share your data only with trusted third parties who support our operations, such as:

• Payment processors
• Delivery and logistics partners
• IT and hosting providers
• Marketing and analytics platforms
• Fraud-prevention services

All partners are required to keep your information confidential and secure.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted payment processing
• Secure servers and firewalls
• Access-controlled systems
• Regular security audits

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your data
• Opt out of marketing communications
• Disable cookies

You can exercise these rights by contacting our customer support team.

8. Data Retention

We retain your information only as long as necessary to:

• Fulfill your orders
• Provide customer support
• Meet legal and regulatory obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

Email: care@koton.ae / care@koton.sa